Sarah M. Murphy
Sarah M. Murphy
Operations Specialist, Leadership Development Professional, Profitability Guru, Hospitality Expert, Entrepreneur.
 
 
 

I solve problems, scale organizations, improve profitability, enhance customer experience, and develop great leaders in the process. 

I have nearly 15 years of experience in leadership positions, nearly a decade of that at the Senior Leadership level.  In this time I've cultivated a wide and varied skill set, including accounting, human resource management, leadership development, data analytics, public speaking, teaching, budgeting, and more.

I started my career in the hospitality industry; managing front-of-house operations and large teams of bussers, servers and bartenders before transitioning to the business operations and finance side of things as the Executive Director of Profitability for a large restaurant company in Washington, DC. After moving to Nashville, TN I became the Director of Client Operations for one of Nashville's top IT consulting firms where I lead over 40 engineers. I'm passionate about scaling organizations, profitability, engagement, team culture, developing new and young managers into effective and empathetic leaders, not necessarily in that order. 

I obtained my master's degree in Operations Management from Cornell University's Hotel School.  


Connect.

sarah@sarahmmurphy.com

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Recommendations


“I would like to offer my highest recommendation of Sarah Murphy. During the six years I have known Sarah, she has never ceased to amaze me by her intelligence, ambition, and commitment to excellence.

An effective and well-liked female manager is a rare breed in any industry, yet Sarah exemplifies these qualities. Sarah fosters a work environment that makes employees feel comfortable coming to her with problems or suggestions, but sets a very high standard of excellence for each employee. Sarah’s willingness to tackle any problem, no matter its nature or complexity, is one reason why employees and co-managers approach her with dilemmas.”
— Elspeth England, Trial Attorney at U.S. Department of Justice, Former Team Member

“Sarah and I worked together for almost five years at Chef Geoff’s. Our work focused on supporting the restaurant teams and improving performance company-wide by developing and implementing robust systems for every process in the business. We outlined very specific standards and meticulously measured our operations against those standards. During our tenure we opened two new restaurant locations and her commitment to excellence and attention to detail made her an integral part of the opening team. Sarah’s ability to design forward-thinking processes that met our high level business goals and also understand the details needed to execute a plan was key to our success. She asks questions often and is always considering innovative solutions. Because of this she has always been one of my favorite thought partners when addressing complex obstacles. She is very intelligent, committed, results-driven, and has a wide variety of skills that would make her an asset to any team.”
— Courtney Edwards, Director of Corporate Communications and Experience at Milliken, Former Coworker

“Sarah Murphy gets results. In many situations she would come up with creative and forward thinking solutions that progressed our team. She not only accelerated the growth of our team but was able to keep our clients immensely happy in our time of expansion. I came to work challenged to make things better thanks to her. Sarah never settles, always pushing to make our client and team relationships stronger. I would highly recommend her to any company looking for a great leader and someone who truly is a forward thinker.”
— Daniel Akridge, Team Leader at Concept Technology, Former Team Member

“Sarah is an impactful leader and member. She pushes people to be the best that they can be. Her ideas are innovative and she consistently encourages people to think outside the box. I would highly recommend Sarah as she will surely be an asset as a team member and leader.”
— Richard Gericke, Team Leader at Concept Technology, Former Team Member

“Sarah is an incredible talent. She can do it all in the hospitality business. Sarah is an accomplished server, bartender, and manager. She was a key component of the rise of Vine Street Cafe becoming one of the best restaurants on all of Long Island. Her attention to detail, rapport with customers, and business sense are second to none.”
— Alan Garrison, GM at Shelter Island Yacht Club, Former Manager

“Sarah is driven from within, with a passion for education that is rarely seen in students today. When she selects her goal, she will let nothing deter her from it, using every method in her arsenal.”
— Damon Vogel, Professional Assistant at Suffolk County Community College, Former Classmate

Work History

Concept Technology Inc.

Concept Technology Inc.

Concept Technology (March 2014 - August 2016)

Director of Client Operations

Concept Technology Inc. is an award-winning managed IT services provider for small and mid-size businesses in Nashville, TN. We provide clients with flexible, customized support that includes cloud computing, enterprise email, and help desk.

  • Grew team by 20% from 2014 to 2015 with zero turnover.

  • Achieved top line revenue growth of over 24% from 2014 to 2015.

  • Increased customer satisfaction surveys from 97% positive to 99% positive.

  • Achieved budget goals for Client Services Department 100% of the time.

  • Designed and implemented a bi-annual review process, as well as an annual salary review process, both of which were received with enthusiasm.

  • Designed and disseminated dashboards, daily/weekly and monthly reports to monitor company and individual performance.

  • Designed and implemented a system of account management for our 300+ clients in 2016.

  • Promoted five team members into managerial positions and oversaw their ongoing leadership development. 


Chef Geoff's Inc. (April 2009 - November 2014)

Executive Director of Profitability

Casual American cuisine restaurant company who, at the time, ran five high-volume restaurants in Washington D.C., Virginia and Maryland.

  • Expanded restaurant count from three to five in three years.

  • Oversaw the finances through the growth of the company from three restaurants to five restaurants, increasing our annual revenue from $12M to over $20M

  • Developed well informed budgets for each restaurant designed to capture the balance between hospitality and profitability.

  • Closed the books and prepared monthly financial reports in accordance with GAAP standards for five high-volume restaurants

  • Conducted annual bids with food and beverage vendors to help in reducing costs.

  • Implemented online training and development learning program to standardize training program across restaurants. 

  • Led the software migration process of invoicing,, time tracking, and accounting from Quickbooks to Compete Restaurant Management Software.

  • Helped create a data-driven culture so unique to the industry it was written up in the Washingtonian. 


Cafe du Parc, The Willard Hotel (January 2008- April 2009)

Restaurant Manager

French bistro restaurant serving breakfast, lunch and dinner seven days a week. Chef Antoine Westerman, who has earned three Michelin stars, is the consulting chef.

  • Managed and trained a staff of 30+ bus boys, servers, and bartenders.

  • Focused on building culture and loyalty of staff so as to prevent turnover.

  • Designed and implemented a training and development program for our French speaking staff so as to continue to provide consistent levels of service despite their language barrier. 


IndeBleu (July 2007 - January 2008) - Now Closed

Restaurant Manager


Vine Street Cafe (October 2004 - May 2006)

Assistant General Manager