Work History

 Concept Technology Inc.

Concept Technology Inc.

Concept Technology (March 2014 - August 2016)

Director of Client Operations

Concept Technology Inc. is an award-winning managed IT services provider for small and mid-size businesses in Nashville, TN. We provide clients with flexible, customized support that includes cloud computing, enterprise email, and help desk.

  • Grew team by 20% from 2014 to 2015 with zero turnover.

  • Achieved top line revenue growth of over 24% from 2014 to 2015.

  • Increased customer satisfaction surveys from 97% positive to 99% positive.

  • Achieved budget goals for Client Services Department 100% of the time.

  • Designed and implemented a bi-annual review process, as well as an annual salary review process, both of which were received with enthusiasm.

  • Designed and disseminated dashboards, daily/weekly and monthly reports to monitor company and individual performance.

  • Designed and implemented a system of account management for our 300+ clients in 2016.

  • Promoted five team members into managerial positions and oversaw their ongoing leadership development. 

Chef Geoff's Inc. (April 2009 - November 2014)

Executive Director of Profitability

Casual American cuisine restaurant company who, at the time, ran five high-volume restaurants in Washington D.C., Virginia and Maryland.

  • Expanded restaurant count from three to five in three years.

  • Oversaw the finances through the growth of the company from three restaurants to five restaurants, increasing our annual revenue from $12M to over $20M

  • Developed well informed budgets for each restaurant designed to capture the balance between hospitality and profitability.

  • Closed the books and prepared monthly financial reports in accordance with GAAP standards for five high-volume restaurants

  • Conducted annual bids with food and beverage vendors to help in reducing costs.

  • Implemented online training and development learning program to standardize training program across restaurants. 

  • Led the software migration process of invoicing,, time tracking, and accounting from Quickbooks to Compete Restaurant Management Software.

  • Helped create a data-driven culture so unique to the industry it was written up in the Washingtonian. 

Cafe du Parc, The Willard Hotel (January 2008- April 2009)

Restaurant Manager

French bistro restaurant serving breakfast, lunch and dinner seven days a week. Chef Antoine Westerman, who has earned three Michelin stars, is the consulting chef.

  • Managed and trained a staff of 30+ bus boys, servers, and bartenders.

  • Focused on building culture and loyalty of staff so as to prevent turnover.

  • Designed and implemented a training and development program for our French speaking staff so as to continue to provide consistent levels of service despite their language barrier. 

IndeBleu (July 2007 - January 2008) - Now Closed

Restaurant Manager

Vine Street Cafe (October 2004 - May 2006)

Assistant General Manager